2025 WA GIS Conference

Emails, phone calls, drop-ins, notes…GIS professionals get mapping and data requests in all kinds of ways. It can be extremely challenging to manage all these requests, and hard to identify ROI. Enter the new GIS Request Management solution from Esri.

In the short time that we have deployed this solution at the City of Tumwater we have noticed a huge difference. It has simplified our day-to-day work by organizing all requests in one place. We went from an Excel file, flagged emails in Outlook, lists on OneNote, literal notes, and coworkers stopping by our desks to request projects to a streamlined process with this solution. GIS Request Management helps us identify and communicate how our projects align with our organization’s goals, and demonstrates our ROI by keeping track of time spent on each project.

This presentation will discuss implementation, usage, custom configurations, and our successes and challenges as we transitioned from a disorganized system to this solution.